Legal
Terms & Conditions
We work hard to keep all our legal mumbo jumbo as simple as possible, but we still have to have it.
Business Relationship
Software products sold via this site are sold via our reseller, Freemius. When you purchase our product you pay Freemius and your purchase contract is with
Freemius, Inc.
Customer Support
213 Taaffe Pl
Brooklyn 11205, New York, USA
Once you have paid for the product, we will provide direct support and updates.
VAT and Other Taxes
Freemius Inc is responsible for charging, collecting and accounting for sales taxes ( Such as VAT).
Prices listed are excluding VAT. For UK and EU customers that provide a valid VAT number prior to ordering, will be charged 0% and will be required to report to their own authorities under the reverse charge arrangements.
Refunds & Cancellations
You have the right to cancel orders up until the download process has started. Your right to the withdrawal from the contract terminates once the download commences.
WordPress version: You are fully protected by our 100% Money Back Guarantee. If during the first 14 days you experience an issue that makes the WordPress plugin unusable and we are unable to resolve it, we'll happily consider offering a full refund of your money.
Javascript version: When you purchase and download the javascript version you get all the source code of Palleon. Therefore we do not offer any refunds for the javascript version.
Support
We provide support services for our products through email. The support policy describes what support you can expect from us in regards to our products.
Support Policy
We will help you with any issues you have with the setup, configuration and use of our plugins. We will resolve in a timely manner any bugs that may encounter and suggest solutions to any specific problem you may face. But please note that we only provide support for issues or bugs within our plugin, and do not provide support for code conflicts due to third-party plugins or themes. Also, item support does not include customization services to modify or extend the item beyond the original features, style and functionality described on the item page.
Limitation Of Liability
Palleon products are provided 'as is', without warranty of any kind, either expressed or implied. Under no circumstances shall Palleon be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit arising out of the use or the inability to use, the materials on this site even if Palleon or an authorized representative has been advised of the possibility of such damages. If your use or any third party's use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.